Privacy Policy
YOUR DATA.
OUR RESPONSIBILITY.
At HYDRAX, we respect your privacy and protect the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and how we keep your shopping experience safe, clear, and trusted.
Secure Data
We use your information only to process orders, support customers, and improve your shopping experience.
Delivery Use
Your name, phone number, and address may be shared with delivery partners to complete your order.
Communication
We may contact you to confirm orders, update delivery status, or respond to support requests.
Your Choice
You can contact us to ask about your data, update your details, or request removal where applicable.
Introduction
This Privacy Policy applies to the HYDRAX website, products, services, customer communication, and any order placed through our online store.
By using our website or placing an order, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
When you place an order, contact us, or interact with our website, we may collect personal information such as your name, phone number, email address, delivery address, city, governorate, order details, payment method, and customer support messages.
We may also collect technical information such as device type, browser type, pages visited, and website activity to help improve website performance and customer experience.
How We Use Your Information
HYDRAX uses your information to process and confirm orders, arrange delivery inside Egypt, provide customer support, manage returns or exchanges, prevent fraud, improve our website, and communicate important order updates.
We may also use your contact details to send promotional updates or offers only when allowed or when you choose to receive them.
Cash on Delivery Orders
Since HYDRAX may offer Cash on Delivery inside Egypt, we may use your phone number and address to verify your order, coordinate delivery, and reduce fake or incomplete orders.
Repeated fake orders, refusal to receive confirmed orders, or misuse of Cash on Delivery may result in future orders being refused.
Sharing Information With Delivery Partners
To deliver your order, we may share necessary information with courier or delivery partners, including your name, phone number, delivery address, order amount, and order notes.
Delivery partners are only provided with information required to complete the delivery process.
Payment Information
For Cash on Delivery orders, payment is collected upon delivery. HYDRAX does not ask customers to send sensitive banking information through normal messages.
If online payment options are added in the future, payment details may be processed securely through trusted third-party payment providers. HYDRAX does not store full card details directly.
Cookies & Website Tracking
Our website may use cookies and similar technologies to improve browsing, remember preferences, analyze website performance, and support marketing or advertising activities.
You can manage or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.
Marketing Communication
HYDRAX may send promotional messages, product updates, offers, or brand news if you subscribe, opt in, or interact with our marketing channels.
You can unsubscribe or request to stop receiving marketing communication at any time by contacting us or using the available unsubscribe option where provided.
Data Protection
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online system is completely risk-free. Customers should also protect their own devices, accounts, passwords, and communication channels.
Data Retention
We may keep order and customer information for as long as needed to complete orders, provide support, manage returns or exchanges, maintain records, prevent fraud, and meet operational requirements.
When information is no longer needed, we may delete, anonymize, or securely store it according to business needs.
Your Rights
You may contact HYDRAX to request access to your personal information, correct inaccurate details, update delivery information, unsubscribe from marketing, or request deletion where applicable.
Some information may need to be kept for order history, delivery records, fraud prevention, or legal and operational reasons.
Third-Party Services
HYDRAX may use third-party services such as website platforms, analytics tools, payment providers, marketing tools, customer support tools, and delivery companies.
These services may process limited information as needed to provide their services to HYDRAX. Their own privacy policies may also apply.
Children’s Privacy
HYDRAX products and services are intended for customers who can legally place orders or have permission from a parent or guardian.
We do not knowingly collect personal information from children for marketing purposes.
Policy Updates
HYDRAX may update this Privacy Policy from time to time. Any changes will be posted on this page.
Continued use of our website after updates means you accept the latest version of this Privacy Policy.
HYDRAX — NEXT VERSION OF YOU
We protect your information with the same mindset behind our brand: discipline, clarity, and trust.
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