Returns & Refund
EASY SUPPORT.
CLEAR RETURNS. BETTER FIT.
At HYDRAX, we want every order to arrive in the right condition and the right fit. This policy explains how returns, refunds, damaged items, and size exchanges work for customers inside Egypt.
Easy Returns
Return requests may be accepted if your item arrives damaged, defective, incorrect, or not as ordered.
Size Exchange
Need a better fit? Size exchange is available when the item is unused and the requested size is in stock.
Refund Review
Refunds are reviewed after we receive and inspect the returned item according to this policy.
Clean Condition
Items must be unworn, unwashed, clean, unused, and returned with tags and packaging where applicable.
Policy Overview
This Returns & Refund Policy applies to purchases made from HYDRAX inside Egypt. By placing an order, you agree to the return, exchange, and refund conditions listed on this page.
Our goal is to make the process clear, fair, and simple while protecting product quality and customer experience.
Return Eligibility
Return requests may be accepted if the item arrives damaged, defective, incorrect, missing an agreed detail, or not matching the confirmed order.
The item must be unused, unworn, unwashed, clean, free from perfume, sweat, stains, damage, or signs of use, and returned with original packaging, labels, and tags where applicable.
Items Not Eligible for Return
HYDRAX may refuse a return if the item has been worn, washed, used, damaged after delivery, altered, stained, scented, missing tags, missing packaging, or returned in a condition that makes it unsuitable for resale.
Final-sale items, special offers, or limited drops may not be eligible for return if this is clearly stated at the time of purchase.
Size Exchange
If you ordered the wrong size or need a better fit, you may request a size exchange. Size exchange depends on product availability and approval after checking the item condition.
The product must be unused, clean, and returned in its original condition. If the requested size is not available, our team may offer another available size, store credit, or another suitable solution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible and include your order details, phone number, and clear photos of the issue.
If the issue is confirmed, HYDRAX may arrange replacement, exchange, refund, or another approved solution.
Refund Approval
Refunds are not automatic. Returned items must first be received, checked, and approved by HYDRAX. If the return is approved, the refund will be processed through an available method agreed with the customer.
If the return is rejected because the product does not meet the conditions, the item may be sent back to the customer and additional delivery fees may apply.
Cash on Delivery Refunds
For Cash on Delivery orders, refund method and timing may depend on the confirmed case, courier process, and available refund options.
HYDRAX may ask for accurate customer information to complete the refund, such as name, phone number, and an approved payment or transfer method.
Return & Exchange Fees
If the return or exchange is requested because of a HYDRAX mistake, such as sending the wrong item or a confirmed defect, HYDRAX may cover the related shipping cost.
If the exchange is requested because of customer preference, wrong size selection, or change of mind, the customer may be responsible for delivery or exchange shipping fees.
How to Request a Return
To request a return, refund, or exchange, contact us at Info@hydraxwear.com with your order details, full name, phone number, reason for request, and clear photos if the item is damaged or incorrect.
Our team will review your request and guide you through the next steps.
Inspection Process
Once the item is returned, HYDRAX will inspect its condition before approving an exchange or refund. The inspection checks product cleanliness, usage signs, packaging, tags, and whether the issue matches the submitted request.
Approval or rejection will depend on the condition of the item and the reason for the request.
Order Refusal
If a confirmed Cash on Delivery order is refused without a valid reason, or if repeated fake orders are placed, HYDRAX may refuse future orders from the same customer information.
This helps protect delivery operations and keep service fair for serious customers.
Contact Support
For any return, exchange, or refund question, contact HYDRAX support at Info@hydraxwear.com.
Please include your order details so our team can help you faster.
HYDRAX — NEXT VERSION OF YOU
We keep returns and exchanges clear, fair, and simple — so you can focus on training, movement, and your next version.
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